Last updated: May 22, 2026
Valley Septic Services & Tank Pumping ("Valley Septic", "we", "us", or "our") provides septic tank pumping, inspections, grease trap cleaning, and related services throughout the Fraser Valley, British Columbia. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit https://valleyseptic.ca (the "Site") or request services from us.
We are committed to handling personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Information we collect
We collect only the information we need to respond to you and deliver our services:
- Information you give us. When you submit a contact or booking form, request a quote, or call us, we may collect your name, email address, phone number, service address, and any details you provide about the work you need.
- Information collected automatically. Like most websites, our Site automatically records standard technical data such as your IP address, browser type, device information, pages visited, and referring pages. This is collected through analytics cookies (see below).
How we use your information
We use the information we collect to:
- Respond to inquiries, quotes, and service requests;
- Schedule, perform, and follow up on septic services;
- Send appointment confirmations, reminders, and invoices;
- Improve our website, services, and customer experience;
- Meet our legal, regulatory, and insurance obligations.
We do not sell, rent, or trade your personal information, and we do not send marketing email unless you have asked us to.
Cookies and analytics
Our Site uses Google Analytics to understand how visitors use our pages so we can improve them. Google Analytics sets cookies and processes data such as your approximate location and browsing activity. You can disable cookies in your browser settings or opt out of Google Analytics using Google's browser add-on. Pages that include maps may also load Google Maps.
Service providers
We share personal information only with trusted third parties that help us operate our business, and only as needed to provide their service to us. These include:
- Email delivery — to transmit contact-form submissions to our team;
- Online booking — to schedule appointments you request through our booking form;
- Website hosting and analytics — to operate and measure the Site.
These providers are required to protect your information and may not use it for any purpose other than the service they provide to us. We may also disclose information where required by law.
Data retention
We keep personal information only as long as needed for the purpose it was collected, to maintain service and warranty records, and to comply with legal and accounting requirements. When information is no longer needed, we securely delete or destroy it.
How we protect your information
We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and contractual limits. To make a request, contact us using the details below. We will respond within a reasonable time.
Children's privacy
Our Site and services are intended for property owners and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our Site or services after a change means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Valley Septic Services & Tank Pumping
2610 Prairie Ave, Chilliwack, BC V2R 5B9
Phone: (604) 799-8640
Email: info@valleyseptic.ca